Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Weinfotech LTD ("Company," "we," "our," or "us"), a company incorporated in the United Kingdom.

By accessing our website at weinfotechltd.com, submitting an inquiry, engaging our services, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our website or services.

These Terms apply to all visitors, clients, partners, and anyone who accesses our website or engages with our services in any capacity.

2. Description of Services

Weinfotech LTD is a Technology & SaaS Solutions company that provides the following services to global businesses:

• SaaS Solutions: Custom CRM development, cloud software platforms, cloud management systems, and automation tools.
• Security Products: Development and maintenance of security-focused software, including VPN solutions (e.g., CoinSwitch VPN).
• Customer Support: 24/7 multichannel support via voice, email, and chat; ticket management; and customer onboarding.
• Data Processing: High-volume data entry, validation, document digitalization, and database enrichment services.
• Technical Support: IT helpdesk, software installation support, and product maintenance services.

The specific scope, volume, pricing, and deliverables for each engagement will be defined in a separate Service Agreement or Statement of Work (SOW) executed between the parties. In the event of conflict between these Terms and a service agreement, the service agreement shall prevail for that specific engagement.

3. Client Responsibilities

To enable Weinfotech LTD to deliver services effectively, clients agree to:

• Provide accurate, complete, and up-to-date information required to perform the agreed services, including scripts, brand guidelines, CRM access, and relevant business information.
• Appoint a designated point of contact who is available to respond to queries and provide timely approvals.
• Ensure that all data, materials, and information provided to us do not violate any third-party rights, privacy laws, or applicable regulations.
• Comply with all applicable laws and regulations in relation to the services, including telemarketing laws, data protection regulations (GDPR, CCPA, TCPA, etc.), and consumer protection legislation relevant to your jurisdiction and ours.
• Maintain appropriate internal systems and communication channels to receive and action deliverables from our team.
• Provide timely feedback, approvals, and responses to avoid delays in service delivery.

4. Payment Terms

All payment terms are defined in the applicable service agreement or invoice issued by Weinfotech LTD. General terms include:

4.1 Invoicing

Invoices will be issued as agreed (monthly, per milestone, or per project phase) and are due within 14 days of the invoice date unless otherwise specified in the service agreement.

4.2 Late Payments

Weinfotech LTD reserves the right to charge interest on overdue amounts at the rate of 1.5% per month (or the maximum rate permitted by applicable law) from the due date until full payment is received. We also reserve the right to suspend services for accounts overdue by more than 30 days.

4.3 Currency and Taxes

Unless otherwise agreed, all amounts are quoted in US Dollars (USD) or British Pounds (GBP). Clients are responsible for all applicable taxes, duties, and charges in their jurisdiction. Weinfotech LTD will apply VAT where legally required.

4.4 Disputes

Any disputes regarding invoiced amounts must be raised in writing within 7 days of the invoice date. Undisputed amounts remain due on the original payment terms.

5. Intellectual Property

5.1 Client Materials

All materials, data, scripts, brand assets, and proprietary information provided by the client to Weinfotech LTD remain the sole property of the client. We will not use such materials for any purpose other than delivering the agreed services.

5.2 Weinfotech Materials

All processes, methodologies, training materials, technology tools, internal systems, and proprietary frameworks developed by Weinfotech LTD are and remain the intellectual property of Weinfotech LTD. Clients receive a non-exclusive licence to use deliverables as applicable under the service agreement, but not to our underlying methods or tools.

5.3 Website Content

All content on our website, including text, graphics, logos, images, and software, is the property of Weinfotech LTD and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

6. Confidentiality

Both parties acknowledge that they may have access to confidential and proprietary information of the other party ("Confidential Information") in connection with the provision and receipt of services.

Each party agrees to:

• Keep all Confidential Information strictly private and not disclose it to any third party without prior written consent.
• Use Confidential Information only for the purposes of fulfilling obligations under the service agreement.
• Limit access to Confidential Information to employees or contractors who have a legitimate need to know and are bound by equivalent confidentiality obligations.
• Promptly notify the other party upon becoming aware of any actual or suspected breach of confidentiality.

These obligations survive the termination of the service agreement for a period of three (3) years, unless a longer period is specified in a separate Non-Disclosure Agreement (NDA).

7. Limitation of Liability

To the fullest extent permitted by applicable law, Weinfotech LTD shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our services or website.
• Loss of profits, revenue, data, business, or goodwill, even if we have been advised of the possibility of such damages.
• Damages resulting from delays, errors, or omissions caused by factors outside our reasonable control (see Service Availability).
• Third-party actions, including the conduct of leads or prospects generated through our services.

Our total cumulative liability to you for any claims arising from our services shall not exceed the total fees paid by you to Weinfotech LTD in the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

8. Service Availability

Weinfotech LTD will make reasonable efforts to ensure uninterrupted service delivery. However, service delivery may be affected by circumstances beyond our control, including but not limited to:

• Internet outages, power failures, or telecommunications disruptions.
• Natural disasters, pandemics, civil unrest, or other force majeure events.
• Third-party platform outages (e.g., CRM systems, communication tools).
• Regulatory changes requiring service modifications.

In such events, we will notify you promptly, make reasonable efforts to minimise disruption, and resume services as quickly as practicable. Force majeure events will not constitute a breach of contract.

9. Termination

9.1 Termination by Either Party

Either party may terminate a service agreement by providing written notice as specified in the applicable service agreement (typically 30 days). Services will continue through the notice period unless otherwise agreed.

9.2 Termination for Cause

Either party may terminate the service agreement immediately upon written notice if the other party:

• Commits a material breach that is not remedied within 14 days of written notice specifying the breach.
• Becomes insolvent, enters administration, or ceases business operations.
• Engages in fraudulent, unlawful, or unethical conduct.

9.3 Effect of Termination

Upon termination, the client must settle all outstanding invoices within 14 days. Both parties will return or destroy the other's Confidential Information. Provisions relating to confidentiality, intellectual property, payment, and limitation of liability will survive termination.

10. Governing Law

These Terms and any disputes arising from them or related to our services shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.

For clients based in jurisdictions where mandatory local consumer or business protection laws apply, those laws will supplement (not replace) these Terms to the extent required by applicable law.

11. Changes to These Terms

Weinfotech LTD reserves the right to update or modify these Terms at any time. We will notify users of material changes by updating the "Last Updated" date at the top of this page. Changes will take effect immediately upon publication. For existing clients under service agreements, material changes will be communicated via email with at least 14 days' notice.

Your continued use of our website or services following the publication of updated Terms constitutes acceptance of those changes. If you do not agree to the revised Terms, you should contact us to discuss your service arrangements.

12. Contact Us

If you have any questions about these Terms and Conditions, or wish to discuss a service engagement, please contact us: